Returns & Exchanges
At Heirloom, we believe your home should be a sanctuary of comfort and quality. If your selection doesn't perfectly complement your space, we offer a 30-day return window for all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original heirloom-quality boxing, ensuring all protective inserts are in place to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing