Frequently Asked Questions
Everything you need to know about bringing timeless quality into your home.
What materials are used in Heirloom products?
We prioritize longevity and sustainability by using solid hardwoods, organic linens, and hand-forged metals. Each piece is crafted to withstand the test of time and develop a unique patina over years of use.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 3-5 weeks for specialized handling and assembly in your home.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working on expanding our logistics to support international heirloom seekers in the near future.
How should I care for my handcrafted furniture?
Avoid harsh chemicals and direct sunlight. We recommend dusting with a soft, dry cloth and using a high-quality wood wax every 6-12 months to maintain the wood's natural moisture and luster.
Are your textiles machine washable?
Our organic cotton and linen collections are machine washable on a gentle cycle with cold water. We recommend air drying to preserve the integrity of the natural fibers and prevent shrinkage.